FAQs
Shipping
What shipping methods are available?
We only deliver through J&T Express.
How long will it take to get my package?
Due to high demand, shipping will take longer than usual.
Metro Manila Deliveries will take 5-7 business days.
Provincial Deliveries will take 7-10 business days.
Do you ship internationally?
We don't offer international shipment as of the moment.
Orders
How can I check the status of my order?
You will receive an email or SMS regarding the status of your order.
Can I cancel or change my order?
All sales are final.
I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please email us at contact@ivanaskin.com
My items arrived damaged, what should I do?
Please email us immediately within 24-48 hours with your order number and some photos of the damaged product/s at contact@ivanaskin.com
I received incorrect item/s what should I do?
Please email us within 24-48 hours with your order number and some photos of the damaged product/s at contact@ivanaskin.com
Payment
What are your payment options?
We accept Visa, Mastercard, Gcash and Paypal.
Products
Where can I purchase Ivana Skin products?
Ivana Skin is available on ivanaskin.com, and SOON through our distributors and resellers.
How can I find out more information about a product?
Product details can be found on the individual product pages but if you have more questions, please free to email us at contact@ivanaskin.com
Do you offer discounts or promotions?
We offer discounts and promotions for bulk orders, distributors and resellers.
Where are your products manufactured?
Ivana Skin is proudly made in the Philippines.
Do you test products on animals?
No we don't test on animals. All of our products are cruelty free.
Are the products safe for all skin types?
All products were formulated to be safe for all skin types, but if you have a sensitive skin, it is advisable to do the patch test.
How to Patch Test
To do an allergy patch test, simply apply a small amount of the product to a small area of your face that's easily covered—such as the underside of your jaw, a corner of your forehead, behind your ear or the side of your neck. There should be no other products on the skin so that you can properly test this product. Wait around 48 hours to see if you have a reaction.
How to store your products?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
Contact
How can I contact your customer service team?
You can go to this link or email us at contact@ivanaskin.com